I. General Provisions 1.1 This policy applies only to products purchased through our official and authorized channels (official website, official flagship store, authorized distributors). 1.2 All after-sales matters are subject to the latest terms published by the company on its official website.

II. Return Service (1) Term and Conditions Within 7 calendar days from the day after you sign for the goods, you may apply for a return if the product has a performance failure not caused by human factors. (2) Cases Not Eligible for Return 1.  Any customized product or accessory that has been unsealed and used; 2.  The 7-day return period has been exceeded; 3.  Human-caused damage to the product appearance (scratches, dents, cracks, etc.), or missing accessories/packaging; 4.  No valid proof of purchase (invoice, order screenshot) can be provided, or the proof has been altered; 5.  Damage not caused by product quality issues, such as misoperation, water ingress, dropping, power-surge burnout, etc.; 6.  The product serial number or anti-tamper label has been torn off or altered; 7.  Damage caused by force majeure (fire, flood, earthquake, etc.); 8.  After confirmation with after-sales, the return was not shipped within 7 days; 9.  Other cases that do not comply with national laws and regulations or this policy. III. Exchange Service (1) Term and Conditions Within 15 calendar days from the day after you sign for the goods, you may apply for an exchange if any of the following conditions is met: 1.  The product was damaged in transit and you can provide a damage certificate issued by the logistics company; 2.  The product has a performance failure not caused by human factors; 3.  The product model seriously mismatches the order description. (2) Cases Not Eligible for Exchange In addition to items 3-9 of Section II (2), the following are also excluded: 1.  The 15-day exchange period has been exceeded; 2.  Upon inspection, the product has no performance failure or matches the description; 3.  An exchange is requested for shipping damage but no valid damage certificate can be provided. IV. Warranty Service (1) Warranty Period This product comes with a 12-month free warranty from the date of purchase. Warranty proof: a valid purchase invoice or official electronic order record is required. Warranty start: if no proof of purchase can be provided, the warranty period starts 90 days after the product's factory date. (2) Warranty Coverage Performance failures caused by defects in product materials or workmanship under normal use conditions. (3) Exclusions from Warranty (including but not limited to) 1.  Human and accidental damage: dropping, squeezing, water ingress, moisture, foreign objects, physical port damage, etc. 2.  Improper use and modification: damage caused by operating contrary to the manual, unauthorized disassembly, modification or repair, or use of non-original accessories. 3.  Environmental and external factors: Failures caused by use in extreme environments (high temperature, low temperature, sand, salt spray, strong electromagnetic interference, etc.). Compatibility or damage issues caused by connecting to third-party equipment not certified by our company (such as homemade RF heads or non-certified video transmitters). Damage caused by using non-original or unqualified power adapters or chargers. 4. Consumables and natural wear: wear and aging of joystick caps, buttons, housings, etc. from normal use. 5.  Label damage: the product serial number label or anti-tamper sticker has been torn off, altered, or is unrecognizable. 6.  Software issues: this warranty does not cover software support. Software update services are provided separately on the official website; hardware problems caused by flashing unofficial firmware are not covered. 7.  Others: damage caused by force majeure; products beyond the warranty period. V. General After-sales Terms (1) Service Process 1. Contact support: submit an after-sales ticket on the official website or contact customer service, describe the fault and obtain repair instructions. 2. Shipping the product: send it to the designated service center as instructed. Be sure to remove all personal items and back up the configuration data in the Remote Controller yourself; the company is not liable for data loss. 3. Inspection and quotation: after receiving the product, we will complete the inspection within 5 business days and inform you of the fault cause and the solution (free or paid). 4. Repair and return: once you confirm the solution, we will complete the repair as soon as possible and ship the product back via freight collect. (2) Fees 1. Inspection fee: a fixed product inspection fee is charged for non-warranty faults. 2. Repair fee: repair cost = inspection fee + replacement parts + labor. Paid repairs must be prepaid. 3. Shipping:    Mainland China: for in-warranty repairs, outbound shipping is borne by the customer and return shipping by us. For non-warranty repairs, both ways are borne by the customer.    Outside Mainland China: regardless of warranty status, all round-trip shipping, customs duties and handling fees are borne by the customer. We recommend contacting your local distributor first. 4. Storage fee: after repair, if the product cannot be delivered due to the customer's reasons (wrong address, refusal, loss of contact), we will store it free of charge for 60 days. After that, a storage fee of CNY 0.5 per day applies. When accumulated storage fees reach the residual value of the product, the company has the right to dispose of it. (3) Special Notes 1.  Safety warning: do not ship back swollen, leaking or damaged lithium batteries. Such batteries will be safely scrapped upon receipt and will not be returned. 2.  Appearance and personal items: repair may affect the product appearance. Do not ship back products with personal stickers or paint; we are not liable for damage to or loss of such items. 3.  Water-damaged devices: damage to water-damaged devices is unpredictable and may worsen; no extended warranty is provided after repair. We offer a preferential replacement option for you to choose. 4.  Delivery check: please inspect the package appearance upon signing (or have the recipient do so). If shipping damage is found, take photos on the spot, refuse the delivery, and contact our customer service immediately.